Reliance Technology is an information and communication technology firm providing outsourced business-to-business IT solutions. We provide support for small to medium-sized enterprises across the business, education and government sectors.
Approaching 10 years, hundreds of projects and continuing to support clients across NSW...
We at Reliance have a single ultimate goal and focus - we're all about exceeding client expectations.
Reliance Technology is an information and communication technology firm that has prospered by ensuring our client's satisfaction. This approach has seen the company steadily grow and ensured repeat business from our existing clients, many of whom have provided valued referrals.
Based in the regional hub of Dubbo in NSW, Reliance Technology services a large proportion of Central and Western NSW.
We endeavour to provide a full service IT firm by maintaining expertise in a breadth of ICT disciplines in-house and strategically partnering to implement products and services that work based on solid technical expertise and a sound understanding of our client's needs.
Our philosophy - clients come first; provide excellent service and superior know-how, while maintaining simplicity.
Working seamlessly close with our clients means we're able to ensure their investment in IT achieves the best possible return and remains a valued asset.
I encourage you to contact us to find out how we can assist with improving the experience you and your staff have with your IT.
What sets us apart? Our clients tell us it's refreshing to have access to support that's responsive and committed to relationship building. We like to think our client focused approach results in a more personalised, flexible and highly available offering, giving us an edge over our competitors.
Reliance Technology is an active member of the Dubbo Chamber of Commerce and Industry. Our Managing Director serves on the Board and is the current Treasurer. read more
Reliance sponsor the Dubbo Rural and Suburban Residents and Ratepayers Association. Our Managing Directory is on the board and is the current Secretary. read more
As a part of our commitment to supporting local businesses, Reliance sponsor the annual Rhino Business Awards.
Find out why we choose to have a business in Dubbo. dubbo.com.au
At Reliance we are committed to seeing the best possible result achieved from every interaction we have with our clients:
Looking for an IT partner that you can trust? Our client commitment code sets out our determination to achieve client satisfaction and reinforce our philosophy - clients come first; provide excellent service and superior know-how, while maintaining simplicity.
As part of our complete commitment to our clients, we continue to develop, refine and improve our operations to ensure that we can continue to provide the best possible service with the highest yielding benefits for our clients and their businesses.
From network implementations to website development, our partners and in-house team aim to offer a full ICT support service no matter what our client’s requirements are. Our clients can be confident that they need only have one point of contact - we look after the rest.
Our core business is providing the technical expertise and support required to make our client’s technology work. Our firm is a full-service outsourcing company (FSO) that can take client projects from cradle to grave and do so affordably.
An FSO is an IT "general contractor" that can put together the combination of internal and external resources necessary to create a finished IT solution, maintain it and provide any necessary ongoing user support.
We aim to provide a comprehensive information and communications technology support and consultancy service including:
Reliance’s reputation is built upon offering a level of outsourced IT management and support to our clients that is without peer - it is one of the fundamental reasons for our success. We work to ensure our clients are able to focus on their core business, because when they prosper so do we.
Comprehensive Management - Reliance can provide clients with a fixed fee support contract where we manage all aspects of your network. A key feature of this is preventative maintenance - it is in our mutual interest to ensure your network continues to run smoothly. Selective Outsourcing - You may wish to offload one area of work from your in-house IT team, or you may not have the technical skills or resource to support an application or platform. Reliance can take ownership of these areas for you, provide appropriately skilled engineers both onsite and remotely, we're always 'on call'. Adhoc Support - Adhoc support is charged per incident under pay-as-you-go - You may find a sudden increase in workload, or have a problem that you can't solve, perhaps you'd simply prefer not to enter into a fixed service contract for whatever reason - we're available to help on a per issue/pay-as-you-go basis, anytime during normal business hours even after dark should the need arise.
Retained Comprehensive
Reliance can enhance your organisation’s IT functionality in many ways - from help in planning for a single project, to providing you with direction and guidance by aiding in your overall strategy for technology integration through strategic planning.
Disaster Recovery and Preparedness Planning
Keeping critical information protected, backed-up and available is part of how an organisation can safeguard against disaster. From onsite and remote backup to implementing procedures for a speedy recovery Reliance has seen it, prepared for it and recovered from it, and we can assist in hardening your organisation should the unfortunate occur.
Redundancy and Continuity of Service Planning
Should the unfortunate occur how much downtime can your organisation afford? Reliance can help assess your tolerance to downtime; plan and implement measures to keep your system up and available should a failure occur.
Some project types that Reliance can assist or ultimately manage for you include:
Web solutions can empower organisation to more effectively reach and communicate with their respective customers or communities. To make that happen we work to ensure our web solutions provide the right balance between creative flair and technical proficiency. Reliance Technology offer high-quality website design services with the expectation of making the task of reaching target markets easier by effectively showcasing your organisation's offering.
We are experts at finding the right design for the job, working with versatility to step through the design processes with our clients to produce the most appropriate look, feel and functionality. The vision of our client is of upmost importance, with that in mind and a sound understanding of their needs and expectations we deliver professional website design services of the highest calibre.
If you are looking to give your organisation a presence on the web we have the capabilities to deliver the following:
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We believe that as technology develops and improves so should your organisation. We have access to the latest hardware and software offerings that empower businesses to operate efficiently and effectively whatever their business model. We integrate a large range of server and PC hardware with the leading commercial operating systems and applications. RT understands that all businesses are different, therefore we deliver solutions based on individual requirements and circumstances. We like to see a result that exceeds expectations and we know what works.
| Type | Name | Vendor | Versions |
|---|---|---|---|
| Server OS | Microsoft SBS / Standard / Advanced Server | Microsoft | 2008 / 2003 / 2000 / NT |
| Mail Server | Microsoft Exchange Server | Microsoft | 2007 / 2003 |
| Database Server | Microsoft SQL Server | Microsoft | 2008 / 2005 |
| Firewall Proxy | Microsoft ISA Server | Microsoft | 2006 / 2004 / 2000 |
| Web Server | Microsoft IIS Server | Microsoft | 7.0 / 6.0 |
| Virtual Server | Microsoft Virtual Server | Microsoft | 2005 R2 |
| Desktop OS | Microsoft Windows | Microsoft | 7 / Vista / XP / 2000 |
| Mobile OS | Windows Mobile | Microsoft | 6 / 5 / 2003 / 2002 |
Network Implementation - Asked by a leading financial services firm to implement a solution that would bring - network file / print / email and remote access service in-house whilst reducing total cost of ownership. Reliance implemented the latest server and connectivity technologies to meet expectations whilst still supporting a geographically diverse staff - from as far away as Western Australia.
Network Infrastructure Upgrade - Asked by one of the largest agencies in regional NSW to upgrade IT infrastructure reaching the end of its life cycle. Consisting of an in-house marketing team requiring significant network storage, a sales team that demanded reliable remote access and mobile connectivity and a management team dependant on proprietary SQL driven database software. Implementing the latest SBS Server coupled with MS Terminal Server allowed Reliance to successfully consolidate - network file / print / fax / email / mobile / database and application services in a solution that ticked every box.
